What you will get from this guide
- The steps to get a business on Google Maps, including the rules for service-area businesses that work from home
- A diagnosis table for the most common reasons a business is not showing on Google Maps, with the fix for each
- What Google says decides Google Maps ranking, and a 30-day plan that works on the parts you can change
To get your business on Google Maps, create or claim a Google Business Profile, enter your real business name, category and either your address or the area you serve, then verify it. Once verified and approved, the profile can appear in Google Maps and in the local results on Google Search. If you serve customers at their homes and work from a residential address, Google’s guidelines say to hide that address and set a service area instead.
If your business is not showing on Google Maps, the usual causes are an unverified or suspended profile, a profile that breaks Google’s guidelines, a search made from too far away, or a market where competitors look more relevant and better known. Google says local ranking depends on relevance, distance and prominence, and that there is no way to pay for a better local ranking. This guide covers each step and each fix. For help with the whole job, see our SEO and growth service.
AJ Creationz offers local SEO. Everything here is based on Google’s published Business Profile help and guidelines, linked in the sources. Nobody can guarantee a position on Google Maps.
How to get your business on Google Maps: step by step
- Search for your business on Google Maps first. If a listing already exists, claim it rather than creating a duplicate. Google’s guidelines allow only one profile per business.
- Create or claim the profile at Google Business Profile with a Google account the business controls, not a personal account of a staff member who might leave.
- Use your real business name exactly as it appears on your signage, vans and invoices. Do not add locations, services or taglines to the name.
- Choose your primary category carefully: the one that best describes what you are, such as Plumber or Accountant. Add secondary categories only if they are true.
- Add your address or service area. If customers visit you, show the address. If you visit customers and work from home, hide the address and list the towns or postcodes you cover.
- Verify the profile by the method Google offers you. The profile will not show reliably until verification is complete.
- Complete everything else: hours, phone number, website link, services, a description in plain words and real photos of your premises, team and work.
Who can have a Google Business Profile
Google’s guidelines set clear eligibility rules, and breaking them is a common reason for suspensions:
- Your business must have a location customers can visit or must travel to customers where they are, and be contactable in person during stated hours.
- Service-area businesses should have one profile for the central location with a designated service area. If you run the business from home, hide your home address.
- P.O. boxes, remote mailboxes and rented addresses where you do not actually operate are not eligible.
- There should be only one profile per business, with limited exceptions for distinct departments and individual practitioners.
- Your name must match the real-world name you use. Marketing taglines, service or location words, phone numbers and URLs are not allowed in it.
Why is my business not showing on Google Maps?
| What you see | Likely cause | What to do |
|---|---|---|
| Profile exists but says it is not verified | Verification never completed | Finish verification from your Business Profile dashboard |
| Profile disappeared or shows as suspended | A guideline breach, such as a virtual office, keywords in the name or a duplicate | Fix the breach, then request reinstatement through Google’s support route |
| Shows when you search the business name, not for your service | Competitors are more relevant or better known for that search | Work on relevance and prominence (see below) |
| Shows near your base but not in towns you serve | Distance: Google favours businesses closer to the searcher | Build location and service pages on your site; you cannot move the pin |
| Two listings for one business | Duplicate profiles | Keep the verified one and ask Google to remove or merge the duplicate |
| No pin on the map | Service-area business with a hidden address | Normal: you appear by service area, not a pin |
| Brand new profile not visible yet | Review and verification still in progress | Complete all fields and check again after a few days |
How Google Maps ranking works
Google’s help page on local ranking names three factors. Relevance is how well your profile matches what someone searched for. Distance is how far you are from the searcher, or from the location in their search. Prominence is how well known your business is, which Google says draws on information from across the web such as links, articles and directories, and on reviews.
You cannot change distance, and you cannot pay Google for a better local position. That leaves relevance and prominence, which is where all legitimate Google Maps ranking work happens:
| Factor | What helps | What does not |
|---|---|---|
| Relevance | Accurate primary category, complete services list, a description in plain words, matching service pages on your website | Stuffing keywords into the business name, which breaks the guidelines |
| Prominence | A steady flow of genuine reviews with replies, mentions and links from local sites, consistent name, address and phone across directories | Fake or bought reviews, which break Google’s policies and consumer law |
| Distance | Nothing you can change | Virtual offices or fake addresses in other towns, which are not eligible |
A 30-day Google Maps plan
| Week | Tasks |
|---|---|
| Week 1 | Claim or create the profile, verify it, fix the name and primary category, remove duplicates |
| Week 2 | Complete hours, services, description and service area; add 10 or more real photos of team, vans, premises and finished work |
| Week 3 | Send a review request with a direct link to every customer from the last three months; reply to every existing review |
| Week 4 | Check your business name, address and phone are identical on your website and main directories; add a page on your site for each main service |
Add a tracking tag to the website link on your profile so Google Analytics shows visits from Google Maps separately. That lets you see whether the work is producing enquiries, not just views.
Local SEO in the UK and the US: same rules
Google Business Profile rules are the same in both countries. What differs is the directories that matter and how people search: UK customers often search by town or postcode, US customers by city, neighbourhood or ZIP code. Use the place names your customers use on your service area and on your website pages. Our local SEO cost guide covers what it costs to have this done, in pounds and dollars.
Search for your own service from a customer’s location
Search for your main service plus a town you serve, on a phone, as a customer would. If you are not in the map results, work through the diagnosis table. If you want a hand, send us your Business Profile name and the towns you serve and we will check it against Google’s guidelines and send you a written list of fixes, at no cost.
Frequently asked questions
How do I get my business on Google Maps?
Create or claim a Google Business Profile, enter your real name, category and address or service area, and verify it. Once verified and approved, it can appear on Google Maps.
Why is my business not showing on Google Maps?
Common reasons are an unverified or suspended profile, a guideline breach such as a virtual office or keywords in the name, searching from too far away, or competitors that look more relevant and better known.
Can I be on Google Maps without a shop or office?
Yes. Service-area businesses that visit customers can have a profile. If you work from home, Google’s guidelines say to hide your address and set the areas you serve.
Can I pay to rank higher on Google Maps?
No. Google says there is no way to request or pay for a better local ranking. You can pay for local ads, which are labelled as sponsored and are separate from the organic map results.
How long does it take to show on Google Maps?
A new profile usually needs verification and review before it shows reliably. Ranking higher for competitive searches takes longer, often months of steady reviews and improvements.